Contact information

Contact Information

If you need help with an order, shipping update, return, refund, exchange, product question, account issue, or general customer support request, you can contact Norvianne Atelier using the information below.

1. Customer Support

Email: support@norvianneatelier.ca

Phone: +1 (604) 409-6827

2. Returns Department

For returns, refunds, exchanges, defective items, damaged items, or incorrect orders, contact:

Email: returns@norvianneatelier.ca

3. Business Address

Norvianne Atelier
7426 Magnolia Terrace
Burnaby, BC V5E 4L1
Canada

4. Support Hours

Monday to Friday: 9:00 AM to 5:00 PM PT

Saturday, Sunday, Canadian statutory holidays, and British Columbia provincial holidays: Closed

5. Response Time

We aim to respond to customer inquiries within 1 to 2 business days.

Response times may be longer during sales, holidays, product launches, high-volume periods, or carrier disruptions.

6. Information to Include

To help us respond quickly, please include the following information when contacting us about an order:

your full name;
your order number;
the email address used at checkout;
a clear description of your request;
photos or videos if your request relates to a damaged, defective, or incorrect item.

7. Privacy Requests

For privacy-related requests, including access, correction, consent withdrawal, deletion where applicable, or questions about personal information, contact:

Email: support@norvianneatelier.ca