Privacy policy

Privacy Policy

Norvianne Atelier respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our online store.

1. Business Information

This website is operated by Norvianne Atelier.

Norvianne Atelier
7426 Magnolia Terrace
Burnaby, BC V5E 4L1
Canada

Email: support@norvianneatelier.ca
Phone: +1 (604) 409-6827

2. Privacy Laws

We handle personal information in accordance with applicable Canadian and British Columbia privacy laws, including British Columbia’s Personal Information Protection Act where applicable and the Personal Information Protection and Electronic Documents Act where applicable.

British Columbia’s Personal Information Protection Act governs the collection, use, and disclosure of personal information by many private-sector organizations in British Columbia, while federal privacy law may apply to commercial activities in Canada depending on the circumstances.

3. Personal Information We Collect

We may collect personal information directly from you, automatically through your use of our website, or from service providers that help us operate our store.

3.1 Information You Provide

name;
email address;
phone number;
billing address;
shipping address;
account login information, if you create an account;
order details;
customer service messages;
return, refund, and exchange requests;
marketing preferences;
any information you voluntarily submit through forms, emails, messages, or communications.

3.2 Payment Information

Payments are processed by third-party payment providers. We do not store full credit card numbers. We may receive limited payment-related information such as payment status, transaction ID, billing details, payment method type, payment confirmation, and partial card details where provided by the payment processor.

3.3 Information Collected Automatically

IP address;
browser type;
device type;
operating system;
pages viewed;
date and time of visit;
referring website;
cart activity;
checkout activity;
cookie identifiers;
analytics and usage data;
approximate location inferred from technical data where applicable.

4. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for purposes that are reasonable and appropriate in the circumstances, including:

processing and fulfilling orders;
confirming purchases;
processing payments;
shipping products;
providing tracking and delivery updates;
handling returns, refunds, and exchanges;
providing customer support;
creating and managing customer accounts;
detecting and preventing fraud, unauthorized transactions, abuse, and security incidents;
improving our website, products, services, and customer experience;
personalizing content and product recommendations;
sending marketing communications where permitted by law or with consent where required;
measuring advertising and campaign performance;
complying with legal, tax, accounting, regulatory, and operational obligations;
enforcing our policies, terms, and agreements.

5. Consent

By providing personal information to us, placing an order, using our website, or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, unless another legal basis applies.

Where required by law, we will obtain express consent for certain uses, such as some marketing communications or non-essential cookies.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain products, services, features, or support.

6. Limiting Collection

We limit the collection of personal information to what is reasonably necessary for the purposes identified in this Privacy Policy or otherwise disclosed at the time of collection.

7. How We Share Personal Information

We may share personal information with trusted third parties that help us operate our business, including:

e-commerce platform providers;
payment processors;
shipping carriers and logistics providers;
warehouse and fulfillment partners;
fraud prevention providers;
customer support tools;
email and SMS communication providers;
analytics providers;
advertising and marketing partners;
website hosting and technology providers;
professional advisers, including legal, accounting, tax, and compliance advisers;
government authorities, courts, regulators, or law enforcement where required or permitted by law.

We do not sell personal information in exchange for money. Some advertising, analytics, or cookie-based activities may involve disclosure of technical or usage information to marketing partners, subject to applicable privacy laws and consent requirements.

8. Service Providers and Processing Outside British Columbia or Canada

Your personal information may be stored or processed outside British Columbia or outside Canada by service providers acting on our behalf.

Where information is processed outside British Columbia or outside Canada, it may be subject to the laws of the jurisdiction where it is processed. We use reasonable contractual, administrative, and technical safeguards to protect personal information handled by service providers.

9. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, enable cart and checkout functionality, analyze traffic, improve performance, prevent fraud, and support marketing and advertising activities.

9.1 Necessary Cookies

Necessary cookies help operate the website, maintain security, enable checkout, remember cart contents, and provide core store functionality.

9.2 Analytics Cookies

Analytics cookies help us understand how visitors use our website, which pages are viewed, how customers navigate the site, and how we can improve performance.

9.3 Advertising Cookies

Advertising cookies may be used to measure campaigns, show relevant ads, limit repetitive ads, and understand advertising performance.

9.4 Managing Cookies

You can manage cookies through your browser settings. If you disable cookies, some website features may not function properly.

10. Marketing Communications

If you subscribe to marketing emails or otherwise consent where required, we may send promotional messages about products, offers, launches, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting support@norvianneatelier.ca.

11. Retention of Personal Information

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, legal compliance, tax and accounting requirements, dispute resolution, and enforcement of our agreements.

Retention periods may vary depending on the type of information, the purpose for which it is used, and applicable legal requirements.

12. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, theft, misuse, unauthorized access, disclosure, copying, use, modification, and destruction.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Accuracy

We take reasonable steps to keep personal information accurate, complete, and up to date as necessary for the purposes for which it is used.

You are responsible for ensuring that the information you provide to us, including shipping address and contact details, is accurate and current.

14. Access and Correction

Subject to applicable law, you may request access to the personal information we hold about you and request correction of inaccurate or incomplete information.

To make a request, contact support@norvianneatelier.ca. We may request information to verify your identity before responding.

15. Challenging Compliance

If you have a question, concern, or complaint about our privacy practices, please contact us using the contact information below. We will review your complaint and respond within a reasonable timeframe.

16. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact us at support@norvianneatelier.ca so we can take appropriate action.

17. Legal Requests and Compliance

We may disclose personal information if required to do so by law, court order, subpoena, legal process, government request, regulator request, or to protect our rights, customers, property, safety, or business operations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technical changes. The updated version will be posted on this page.