Terms of service

Terms of Service

These Terms of Service govern your access to and use of the Norvianne Atelier website, online store, services, content, features, and related functionality.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, you should not use the website.

1. Business Information

This website is operated by Norvianne Atelier.

Norvianne Atelier
7426 Magnolia Terrace
Burnaby, BC V5E 4L1
Canada

Email: support@norvianneatelier.ca
Phone: +1 (604) 409-6827

2. Scope of These Terms

These Terms of Service apply to use of the website, including browsing, account creation, customer communications, content access, and use of online features.

Purchases made through the website are also governed by our Terms of Sale, Shipping Policy, Refund and Return Policy, Privacy Policy, and any other policy posted on our website.

3. Eligibility

By using this website, you represent that you are at least the age of majority in your province or territory of residence, or that you are using the website with permission and supervision of a parent or legal guardian.

4. Website Use

You agree to use the website only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

use the website for unlawful, fraudulent, harmful, abusive, or deceptive purposes;
interfere with the security, availability, or operation of the website;
attempt to access non-public areas of the website or related systems;
use bots, scrapers, crawlers, or automated tools in a manner that burdens or disrupts the website;
copy, reproduce, distribute, or exploit website content without authorization;
transmit viruses, malware, or harmful code;
impersonate another person or entity;
collect or harvest information from the website without authorization;
violate the rights of Norvianne Atelier or any third party.

5. Account Registration

You may have the option to create an account. If you create an account, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately if you believe your account has been accessed without authorization.

6. Account Suspension or Termination

We may suspend, restrict, or terminate access to an account or website feature if we believe the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms of Service.

7. Website Content

We make reasonable efforts to provide accurate and current content. However, website content may contain errors, omissions, outdated information, or inaccuracies.

We reserve the right to correct, update, remove, or modify content at any time without prior notice.

8. Product Information

Product descriptions, images, colours, dimensions, sizing, materials, availability, and pricing are provided for informational and commercial purposes.

We attempt to display product colours and details as accurately as possible, but actual colours may vary depending on screen settings, lighting, photography, and production differences.

9. Intellectual Property

All content on the website is owned by or licensed to Norvianne Atelier and is protected by copyright, trademark, trade dress, and other intellectual property laws.

This includes text, images, graphics, logos, product names, website design, layout, icons, videos, photographs, branding, and other content.

You may not copy, reproduce, modify, publish, distribute, sell, license, or exploit any website content without prior written permission.

10. User Submissions

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you grant Norvianne Atelier a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute that content for business, marketing, and operational purposes, unless prohibited by law.

You represent that any content you submit does not infringe the rights of any third party and is not unlawful, defamatory, abusive, misleading, or harmful.

11. Third-Party Links and Services

Our website may include links to third-party websites or use third-party services for payments, analytics, advertising, shipping, fulfillment, and customer support.

We are not responsible for third-party websites, services, content, policies, or practices.

12. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Access may be interrupted for maintenance, updates, technical issues, security reasons, or circumstances beyond our control.

13. Disclaimer of Warranties

The website and its content are provided on an “as is” and “as available” basis, except as otherwise required by applicable law.

We do not guarantee that the website will meet your expectations, be uninterrupted, be free of errors, or be free of viruses or harmful components.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Norvianne Atelier will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website or inability to use the website.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Norvianne Atelier from any claims, damages, liabilities, losses, costs, and expenses arising out of your misuse of the website, violation of these Terms of Service, or infringement of any rights of a third party.

16. Governing Law

These Terms of Service are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law principles.

17. Dispute Resolution

Before initiating a formal legal proceeding, you agree to contact us at support@norvianneatelier.ca and attempt to resolve the dispute informally.

If a dispute cannot be resolved informally, it may be handled in accordance with applicable law and the jurisdiction provisions stated in these Terms.

18. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on the website and will take effect when posted unless otherwise stated.